Privacy Policy

BokaroKart, an online marketplace platform operated by Jharkhand Hardware & Sanitary, respects your privacy and uses personal information to operate the marketplace, facilitate transactions and provide support.

Information We Collect

We may collect information provided when you use BokaroKart, place an order, contact a seller or contact BokaroKart. This may include your name, mobile number, email address, delivery address, location information provided for delivery, order details, payment-reference information and account or transaction-related information.

Use of Information

Information may be used to operate the marketplace, create and process orders, facilitate payment verification, enable delivery, provide customer and seller support, prevent misuse, maintain transaction records, improve services and comply with legal obligations.

Sharing Information with Sellers

Because BokaroKart is a marketplace, information necessary to process and fulfil an order may be shared with the seller responsible for that order. This can include customer identity and contact information, delivery details, order contents and payment-reference information reasonably required for verification, fulfilment, invoicing, delivery and after-sales support. Sellers are responsible for handling information received by them in accordance with applicable law and only for legitimate transaction-related purposes.

Payment Information

BokaroKart does not ask customers to disclose UPI PINs, passwords or banking credentials. Payment references such as UTR or transaction identifiers may be stored where required for payment verification and transaction records.

Data Protection

We take reasonable technical and organisational measures to protect information against unauthorised access, misuse, alteration or disclosure. No internet-based system can be guaranteed to be completely secure.

Other Sharing

Information may also be shared with service providers where necessary for hosting, communications, delivery or other platform operations, and with authorities or other parties where required by law, lawful process, fraud prevention, safety, dispute handling or protection of legal rights. BokaroKart does not sell customer personal information as a business practice.

Cookies and Website Usage

The website may use cookies or similar technologies for functionality, security, analytics and improving user experience.

Third-Party Services

BokaroKart may use third-party hosting, authentication, analytics, communications, payment or other infrastructure providers. Their handling of information may also be governed by their respective policies and applicable law.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time. Material changes will take effect when published on this page or as otherwise required by applicable law.

Contact Us

For privacy-related questions or platform-level concerns: Email: jhsbokaro@gmail.com