Shipping & Delivery Policy

BokaroKart is a marketplace connecting customers with independent sellers. Shipping and delivery of products are generally the responsibility of the seller identified for the relevant order, unless a specific order expressly states otherwise.

Seller-Specific Delivery Areas

Each seller may define its own delivery or supply area. Availability of a product on BokaroKart does not mean that every seller delivers to every location. Eligibility is determined using the relevant seller's delivery settings and the customer's delivery location.

Delivery Charges

Delivery charges may vary by seller, product class, order value, location and other fulfilment requirements. Applicable charges shown during checkout form part of that seller's order.

Delivery Timeline

Delivery timelines can vary according to the seller, stock availability, product quantity, delivery location, weather, transport conditions and other operational circumstances. The relevant seller is responsible for its stated fulfilment commitments, subject to applicable law and circumstances beyond reasonable control.

Delivery Information

Customers must provide accurate address, contact and delivery-location information. Incorrect or incomplete information may delay or prevent delivery.

Inspection at Delivery

Customers should inspect products where reasonably possible at delivery and promptly report visible damage, shortages or incorrect items to the seller responsible for the order.

Installation and Additional Services

Delivery does not include installation, fitting or other professional services unless the relevant seller or product expressly states otherwise. Any separately offered service is subject to the terms communicated by the provider of that service.

Delivery Queries

For an order/product-related delivery issue, customers should first use the Contact Us page of the seller shown for that order. For a BokaroKart platform-level issue or escalation, email jhsbokaro@gmail.com.