Refund & Cancellation Policy

BokaroKart is a marketplace platform. Unless BokaroKart or Jharkhand Hardware & Sanitary is expressly identified as the seller, cancellation, replacement and refund obligations for an order are primarily handled by the independent seller identified for that order, subject to this policy, seller commitments and applicable law.

Contact the Relevant Seller

Customers should first raise cancellation, return, replacement, damaged-product, missing-item, warranty and refund requests directly with the seller shown on the order or invoice using that seller's Contact Us page.

Returns and Product Issues

Eligibility may depend on the nature of the product, the issue reported, its condition, manufacturer or seller warranty, seller commitments and applicable consumer law. Customers should report problems promptly and provide photographs, order information or other reasonable evidence where required for verification.

Non-Eligible Conditions

Subject to applicable law, a seller may refuse a return where a product has been used, installed, altered, damaged after delivery or otherwise made unsuitable for resale, unless the return arises from a defect, incorrect supply, statutory right or other valid claim. Special-order or customer-specific products may also have different cancellation or return conditions.

Order Cancellation

Cancellation availability depends on the order's processing stage. A seller may be unable to cancel an order once it has been invoiced, dispatched or otherwise committed for fulfilment, except where cancellation is required under applicable law or expressly permitted by the seller.

Refund Processing

Where a refund is approved, the seller responsible for the order is responsible for completing the refund through the applicable supported method and recording the refund where required. Banking or payment-provider processing times may affect when funds become visible to the customer.

BokaroKart Escalation

If a customer cannot resolve an issue with the relevant seller, or if the complaint concerns misuse of the BokaroKart platform, the customer may contact BokaroKart at jhsbokaro@gmail.com. BokaroKart may facilitate communication, review platform records or take platform-level action where appropriate. Nothing in this policy limits statutory consumer rights or obligations imposed by applicable law.